At Confidentia, we consider the availability of our systems a critical factor. Continued support is essential for users to take full advantage of the features available in our applications.
We have a multidisciplinary support team, always available to address customer reported incidents as quickly as possible. Proximity is a key element in the relations we establish with our clients, which is why we offer a multiplicity of communication channels, always aiming to provide the best answer to each specific need:
- Dedicated platform for ITSM;
- Email;
- Communication applications (text, voice and video);
- Telephone.